Identity card; blocking and unblocking the online ID function in the event of loss

The ID card holder must report the loss (loss, theft) of the ID card immediately to the blocking hotline or the relevant ID card authority so that the online ID card function can be blocked and misuse can be ruled out (see "Related topics").

Important: No one can read your data without your PIN. However, blocking ensures that any attempted misuse can be detected and prevented immediately.

The easiest way to block a card is to call the blocking hotline on 116 116 (free of charge from a German landline or mobile phone). From abroad, the hotline can be reached for a fee on +49 116 116 or +49 (0)30 40 50 40 50.

You can find the blocking information, in particular the blocking password, in the PIN letter if you applied before 16.02.2025. As of 17.02.2025, you will find the blocking password on the disc that was given to you when you collected your new ID card.

If you would like to have the online ID function blocked by the authorities or if you no longer have the blocking password required to block it by telephone, you can also arrange for it to be blocked directly at your local ID card authority.

If you have found your ID card again, you can have the online ID card function unblocked in person at the ID card authority. Unblocking by telephone is not possible.

• § Section 10 Act on Identity Cards and Electronic Proof of Identity (Identity Card Act - PAuswG)

  Activating, blocking and unblocking the electronic proof of identity function with the ID card

• § Section 27 Act on Identity Cards and Electronic Proof of Identity (Identity Card Act - PAuswG)

  Obligations of the ID card holder

• § Section 32 Act on Identity Cards and Electronic Proof of Identity (Identity Card Act - PAuswG)

  Regulations on fines

• Lost your ID card? We can help you!

If you have the eID function blocked via the hotline, you are also obliged to report the loss to the ID card authority (see "Related topics").